Billing & Plan

Overview

Your billing settings provide a comprehensive view of your current plan, usage, and payment history. Only workspace Owners can view or modify billing settings.

When you sign up, you are automatically placed on the Starter tier, which operates on a Pay-As-You-Go basis. To compare features across all tiers, visit Pricing.

Payment Options

Peppermint offers two ways to pay for usage:

• Subscription plans — monthly or annual subscriptions that include a set monthly credit quota.
• Pay As You Go — prepay for usage in advance without committing to a recurring subscription.

We offer three public plans: Starter, Basic, and Scale. We also offer a custom Enterprise option tailored for large organisations.

You can view your current credit quota and past invoice history at any time on the Plans & Billing page.

How It Works

View your current plan

1. Go to Settings → Plans & Billing.

2. Your current plan, renewal date (if applicable), and remaining credit usage are displayed at the top of the dashboard.

Visit Pricing to compare plan tiers, test capabilities, features, and team seats.

Upgrade or change your plan

You can upgrade your subscription at any time. Any unused quota from your previous plan rolls over immediately to your new tier. Unused credits at the end of the month carry over to the next month, up to a maximum of two months’ worth of credits.

1. Go to Settings → Plans & Billing.

2. Click Upgrade or compare all plans.

3. Select your preferred plan.

4. Confirm your payment details and confirm the upgrade.

Changes take effect immediately.

View invoices and receipts

1. Go to Settings → Plans & Billing.

2. Your billing history is listed with the description, date, amount, and status of each charge.

3. Click View receipt next to any invoice.

Update your payment method

1. Go to Settings → Plans & Billing.

2. Under the Payment section, click Add Payment Method.

3. Enter your new card details and confirm.

Supported payment methods include credit/debit cards and bank transfers.

Key Actions

• Upgrade — Move to a higher plan tier immediately.
• Compare all plans — View feature differences across Starter, Basic, Scale, and Enterprise.
• View receipt — Download or view an invoice from your billing history.
• Add Payment Method — Update the card or bank account on file.

Tips & Best Practices

• Set up billing notifications — workspace Owners receive email alerts at 80% and 100% of their monthly quota so you’re never caught off guard.
• Upgrade mid-cycle if you’re running a large study — unused quota from your current plan rolls over immediately, so you won’t lose any credits.
• Use annual billing if your research cadence is consistent — it typically offers a lower cost per credit than monthly plans.

What Happens Next

Once your plan is active and your Mint balance is funded, you’re ready to launch studies.

See also: Run Your First Study

FAQs & Common Issues

Q: What happens if I exceed my plan limits?
A: Peppermint will never abruptly pause your active studies without warning.

• Subscription plans — if you approach your monthly credit quota, the workspace Owner receives email notifications at 80% and 100% usage. If you exceed your limit, your studies continue to run uninterrupted and any extra usage is billed as overages at a flat rate on your next renewal date. You can also upgrade mid-cycle to unlock a higher quota immediately.
• Pay-As-You-Go — before any new study launches, Peppermint automatically checks your Mint balance. If your wallet does not have enough Mints, you will be prompted to purchase more before the study can begin. There is no risk of running a negative balance.

Q: Can I cancel my plan at any time?
A: Yes. You can cancel your paid subscription at any time through your Plans & Billing dashboard. Your paid features and remaining credit quota stay active until the end of your current billing cycle. After that, your workspace automatically downgrades to the Starter tier. Existing studies, historical data, and research outputs are not deleted, but you may lose access to premium features or additional team seats until you resubscribe.

Q: Do you offer discounts for NGOs or academic researchers?
A: Yes. Peppermint offers a 25% discount on all monthly and annual subscription plans for verified non-profit organisations, academic institutions, and full-time students or researchers. Email [email protected] with documentation verifying your status (such as a student ID, faculty directory link, or 501(c)(3) determination letter). Once verified, the discount is applied to your workspace for all future billing cycles.