Team

Overview

Peppermint is built for collaborative research. You can invite colleagues to your workspace, assign them roles that match their responsibilities, and adjust access at any time as your team evolves.

Before You Start

• Only Owners and Admins can invite new users by default.
• Each workspace can have multiple Admins and Members, but only one Owner.
• Invitees must have an email address that matches your workspace’s domain.

Roles & Permissions

Role	What they can do
Owner	Full access: manage billing, invite/remove members, create and delete studies, configure workspace settings.
Admin	Create and manage studies, invite/remove members, recruit testers, view and export results. Cannot access billing or update organisation settings. Best for researchers.
Member	View research results and reports. Cannot create studies, recruit testers, or invite other users. Best for observers and external stakeholders.

How It Works

Invite a team member

1. Go to Settings → Team.

2. Click Invite.

3. Enter the email address of the person you want to invite.

4. Select a role for the invitee (see Roles & Permissions above).

5. Click Send.

Invitees receive an email prompting them to accept the invitation and set up their account. Invite links remain valid indefinitely and can be revoked before the invitee accepts.

Change a team member’s role

1. Go to Settings → Team.

2. Find the team member in the list.

3. Click Manage next to their name.

4. Select the new role and update.

Transfer workspace ownership

Only the current workspace Owner can transfer ownership. You can only transfer to a user who currently holds an Admin role. If the intended user is a Member, upgrade their role to Admin first.

1. Go to Settings → Team.

2. Find your name (the current Owner) in the list.

3. Click Transfer next to your name.

4. Select the Admin you wish to designate as the new owner.

5. Click Continue to confirm.

Note

The transfer is not immediate. The designated Admin must accept the ownership invitation. Once they accept, you are automatically assigned an Admin role and remain in the workspace with full Admin permissions.

Remove a team member

1. Go to Settings → Team.

2. Find the team member you want to remove.

3. Click Manage next to their name.

4. Click Remove in the modal.

5. Confirm by clicking Update.

Removed members immediately lose access to the workspace. Any studies or data they created remain in the workspace.

Key Actions

• Invite — Add a new team member by email and assign them a role.
• Manage — Change a team member’s role or remove them from the workspace.
• Transfer — Assign workspace ownership to an existing Admin.

Tips & Best Practices

• Assign the Admin role to active researchers who need to create studies and recruit testers — it gives them the access they need without touching billing.
• Use the Member role for stakeholders or clients who only need to view reports — it prevents accidental changes to live studies.
• Revoke pending invites if a team member’s status changes before they accept — you can always re-invite them later.

What Happens Next

With your team set up, you’re ready to collaborate on studies, share reports, and start recruiting testers.

See also: Run Your First Study

FAQs & Common Issues

Q: Can I re-invite someone I removed?
A: Yes. You can re-invite a previously removed member at any time using the same invitation process.

Q: How many team members can I add?
A: The number of team seats depends on your plan. Visit the Pricing page to see seat limits for each tier.

Q: What happens to a removed member’s studies and data?
A: All studies and data created by a removed member remain in the workspace. Their access is revoked immediately, but their work is not deleted.

Q: Can an Admin transfer ownership to another Admin?
A: No — only the current Owner can initiate an ownership transfer. If you need to change the Owner, the current Owner must complete the transfer themselves.